Customer Satisfaction Questionnaire - Repairs

Thank you for recently sending your product to us. We are keen to learn what your experience of our service has been. Therefore we would be very grateful if you could take a few moments to complete this Online Questionnaire below. Please select an option in each row below for whichever score you feel is most accurate

(Fields marked with a * are required)

   

 

* PRODUCT TYPE :

 

* HOW DID YOU CONTACT US? :

 

Ratings

 POOR  BELOW AVERAGE  AVERAGE  ABOVE AVERAGE  EXCELLENT  NOT APPLICABLE

* How Do you Rate the Helpfulness of our Customer Service staff?

 

* How Do You Rate Our Product Support/ Knowledge?

 

* How Do You Rate Our Repair Turnaround Time?

 

* How Reasonable Was The Cost To Repair?

 

* How Do You Rate The Quality Of Our Return Packaging?

 

* How Easy To Understand Was The Return Documentation/ Delivery Note?

 

* How Do You Rate Our Repair Tracking Service?

 

* How Satisfactory Was The Overall Repair?

 

* How Do You Rate Our Overall Service?

 

 POOR  BELOW AVERAGE  AVERAGE  ABOVE AVERAGE  EXCELLENT  NOT APPLICABLE

Personal Preferences

 SPEED  COST  QUALITY  CUSTOMER SERVICE  OTHER
* What Is The Most Important Service Factor For You?

 

 LETTER  TELEPHONE  E-MAIL  ONLINE  TEXT
* How Do You Prefer To Contact Us?

 

* How Do You Prefer Casio To Contact You?

 

 NOT AT ALL  UNLIKELY  LIKELY  HIGHLY LIKELY  DEFINITELY
* How Likely Is It That You Will Recommend Or Buy CASIO Products In The Future?